Cosensa Learning & Development Ltd | Business Training Courses | Belfast | Northern Ireland | UK

Our Story MacMillan Training Partnership is a UK-wide learning and development provider operating through cosensa.co.uk and based in Belfast, Northern Ireland. The organization acts as a genuine training partner, taking time to understand client organizations, their people and strategic goals before designing interventions. It delivers a broad portfolio of professional training across twelve core categories, offered as open courses, in-house training, e-learning, distance learning, virtual classrooms and executive coaching. The provider also runs business consultancy and digital learning services. It engages clients through three distinct tiers: Orca L&D as a fully outsourced L&D function, Learning+ as a lighter-touch partnership with predictable costing, and On-Demand In-House or Virtual Open Courses for flexible, expert-led delivery. With over 1,583 independent reviews and an average rating of 4.6 out of 5 on Coursecheck, the provider is recognized for consistent, high-impact learning. Programs & Trainings 🎓 "It's about time" — A Personal Effectiveness Programme — Time-management and personal productivity workshop. 🎓 Advanced Coaching Skills — Intensive coaching practice for experienced practitioners. 🎓 Advanced Influencing Skills — High-level persuasion and stakeholder management. 🎓 Advanced Presentation Skills — Expert-level presenting and delivery techniques. 🎓 An effective introduction to Marketing and Marketing Strategy — Foundational marketing concepts and strategic planning. 🎓 Assertiveness at Work — Communication and confidence-building in professional settings. 🎓 Better Proof Reading — Accuracy and error-detection skills for business documents. 🎓 Budgeting for Success — Financial planning and budget management fundamentals. 🎓 Building Stronger Working Relationships — Interpersonal dynamics and collaboration. 🎓 Business and Report Writing Skills — Professional writing, structure and clarity. 🎓 Change Management — A guide to implementing change — Structured approach to organizational change. 🎓 Change Management — Module 3 — Advanced change-management module. 🎓 Coaching Skills — Core coaching techniques for managers and HR professionals. 🎓 Cognitive interviewing skills — Evidence-gathering and investigative questioning techniques. 🎓 Competancy Based Recruitment Skills — Hiring using competency frameworks. 🎓 Conducting yourself effectively in meetings — Meeting etiquette and contribution methods. 🎓 Counselling Skills for the Workplace — Basic workplace counselling and support skills. 🎓 Customer Service Skills — Client-care excellence and relationship management. 🎓 Delegation, Leadership and Time Management — Combined productivity and people-management workshop. 🎓 Delivering Appraisals Remotely — Virtual performance-review delivery techniques. 🎓 Developing Confident Negotiation Skills — Negotiation tactics for everyday business contexts. 🎓 Developing Stonger Working Relationships — Relationship-building and trust development. 🎓 Dignity at Work Awareness — Respect, inclusion and behavioural standards. 🎓 Effective Listening and Questioning Skills — Active listening and inquiry techniques. 🎓 Effective Middle Management — an essential skills programme — Core toolkit for mid-level managers. 🎓 Effective Minute Taking — Accurate recording and structuring of meeting minutes. 🎓 Effective Project Management — End-to-end project planning and control. 🎓 Effectively communicating and selling to customers — Sales-communication and customer engagement. 🎓 Emotional Intelligence — Self-awareness and empathy in leadership. 🎓 Essential Leadership and Management Skills — Foundation programme for new leaders and supervisors. 🎓 Facilitating with Confidence — Group facilitation and workshop leadership. 🎓 Finance for non-finance Managers — Financial literacy for operational managers. 🎓 Finding Creative Solutions to Problems — Innovation and structured problem-solving methods. 🎓 Having Courageous Conversations — Difficult dialogue and feedback delivery. 🎓 Inspirational Leadership Skills — Motivational and visionary leadership development. 🎓 Introduction to Project Management Principles — Basics of scope, time and resource management. 🎓 Introduction to purchasing — Procurement fundamentals and supplier relations. 🎓 ISO 9001:2008 to ISO 9001:2015 — QMS Transition course — Upgrading quality-management systems knowledge. 🎓 Leadership Skills and Qualities — Module One — Foundational leadership attributes and self-assessment. 🎓 Leading and Managing a Hybrid Team: How to maximise productivity and engagement — Remote and in-office workforce integration. 🎓 Leading from the Front — Visible, proactive leadership behaviours. 🎓 Managing Conflict in the Workplace — De-escalation and resolution strategies. 🎓 Managing Difficult Situations on the Telephone — Remote customer-challenge handling. 🎓 Managing Effective Meetings — Planning, running and closing productive meetings. 🎓 Managing Excellent Customer Service — Service-design and team performance standards. 🎓 Managing Teams — Team dynamics, roles and performance management. 🎓 Managing the Discipline & Grievance Process — HR procedures and legal compliance. 🎓 Managing unacceptable employee behaviour — Corrective action and conduct management. 🎓 Managing Your Work and Responsibilities — Module 2 — Personal workload and priority management. 🎓 Motivational Techniques — Drivers of employee engagement and motivation. 🎓 Negotiation Skills for Buyers — Procurement negotiation and cost management. 🎓 Negotiation Skills for Senior Leaders and Managers — Executive-level deal-making and influence. 🎓 Positive influencing skills — Constructive persuasion without direct authority. 🎓 Presentation Skills — Designing and delivering impactful presentations. 🎓 Professional Business Development Skills — Growth and client-acquisition strategies. 🎓 Reception Skills — Front-of-house and visitor-management excellence. 🎓 Root Cause Analysis — Identifying and fixing underlying operational issues. 🎓 Supervisory Skills — First-line management and team oversight. 🎓 Technical Writing Skills — Clear documentation for technical and business audiences. 🎓 The Art of Effective Communication — General business communication mastery. 🎓 Time Management — Prioritization, planning and productivity improvement. 🎓 Training for PAs & EAs — Executive-support and assistant skills development. 🎓 Accident Reporting and Investigation — Incident documentation and causal analysis. 🎓 CDM 2015: The CDM Designer — Construction design and management duties. 🎓 Construction (Design and Management) Regulations 2015 — CDM legal compliance for construction sites. 🎓 COSHH Awareness — Control of Substances Hazardous to Health fundamentals. 🎓 Emergency First Aid at Work — One-day emergency first-aid certification. 🎓 Fire Risk Assessment — The Fire (Scotland) Act 2005 — Scottish fire-safety compliance training. 🎓 Fire Safety & Risk Assessment — The Fire Safety Regulations (Northern Ireland) 2010 — Northern Ireland fire-safety law. 🎓 First Aid at Work — 3 Day Qualified First Aider — Comprehensive first-aid certification course. 🎓 Health and Safety for Construction Project Managers — Site-safety leadership and compliance. 🎓 IOSH — Managing Safely — Institute of Occupational Safety and Health accredited programme. 🎓 Legionella Awareness — Water-system risk identification and control. 🎓 Managing Contractors — Contractor compliance, induction and monitoring. 🎓 Manual Handling — Safe lifting and movement techniques. 🎓 Manual Handling Instructor Training — Train-the-trainer certification for manual handling. 🎓 Office Safety — Workplace hazard identification and prevention. 🎓 Practical Risk Assessment — Hands-on risk-evaluation and mitigation methods. 🎓 PUWER Risk Assessment — Provision and Use of Work Equipment Regulations compliance. 🎓 Temporary Works Co-ordinator — Construction temporary-structures oversight and safety. 🎓 The role of the Health and Safety Representative — Employee-representative duties and rights. 🎓 Working at Height Regulations — Fall-prevention and access-equipment safety. 🎓 Working with Display Screen Equipment — DSE ergonomics and workstation assessment. 🎓 Advanced Influencing Skills & Negotiation Techniques for Senior Leaders and Managers — Executive influence and bargaining strategies. 🎓 An introduction to the Data Protection Act and the risks to you! — Data-protection awareness for employees. 🎓 Appraisal Skills Awareness — Performance-review fundamentals for managers. 🎓 Bullying & Harassment Awareness Training — Prevention and policy awareness. 🎓 Conflict Resolution — Workplace dispute settlement and mediation basics. 🎓 General Data Protection Regulations (2017) — A General Introduction — GDPR principles and organizational obligations. 🎓 Interview Skills for the Interviewee — Candidate preparation and technique. 🎓 Interviewing successfully for recruitment — Hiring-manager interview skills and assessment. 🎓 Managing Dignity at Work — Respectful workplace culture and policy enforcement. 🎓 Negotiation and Influencing Skills for Senior Leaders and HR Professionals — HR-specific bargaining and consensus building. 🎓 Performance Management — Ongoing staff performance and development cycles. 🎓 Performance Review & Appraisal Skills — Structuring and delivering effective appraisals. 🎓 Preparing an Induction — Onboarding design and delivery for new hires. 🎓 Recruitment Interviewing Skills incorporating N.I. Legislation — Northern Ireland legal recruitment practices. 🎓 The Equality Act (2010) — Implications for Managers — UK equality-law compliance for line managers. 🎓 Train the Trainer — ILM Development Programme — ILM-accredited trainer certification. 🎓 Training Needs Analysis — Identifying organizational learning gaps and priorities. 🎓 AI Awareness Session — Artificial intelligence concepts and workplace implications. 🎓 Microsoft Access Introduction — Database creation and management basics. 🎓 Microsoft Excel — Level 1 — Foundational spreadsheet skills and navigation. 🎓 Microsoft Excel Advanced — Complex formulas, macros and data analysis. 🎓 Microsoft Excel Intermediate — Pivot tables, functions and formatting. 🎓 Microsoft Excel Introduction — Basic workbook creation and calculation skills. 🎓 Microsoft Office Refresher — Update training across the Office suite. 🎓 Microsoft OneNote — Digital note-taking and information organization. 🎓 Microsoft Power BI — Introduction — Data visualization and dashboard creation. 🎓 Microsoft PowerPoint 2016 Introduction — Slide design and presentation basics. 🎓 Microsoft PowerPoint Advanced — Animation, master slides and multimedia integration. 🎓 Microsoft Project Advanced — Complex project scheduling and resource management. 🎓 Microsoft Project Introduction — Gantt charts, task planning and timeline management. 🎓 Microsoft Publisher — Desktop publishing and marketing material design. 🎓 Microsoft Word Advanced — Long-document formatting, automation and macros. 🎓 Microsoft Word Intermediate 2016 — Styles, sections and template management. 🎓 MS Word Introduction — Document creation and editing essentials. 🎓 MS Word/Outlook Bespoke 1:1 — Personalized individual tuition for specific needs. 🎓 Advanced Selling Skills — Consultative and strategic sales methods. 🎓 An Introduction to Selling Skills — Entry-level sales process and technique. 🎓 Ethical selling — an introduction to effective selling skills — Principled customer engagement. 🎓 Managing the Salesforce — Sales-team leadership, target setting and coaching. 🎓 Outbound Telephone Sales — Cold-calling and telephone prospecting techniques. 🎓 Professional Field Sales — Territory management and face-to-face selling. 🎓 Professional Telephone Marketing & Sales Skills — Telesales and customer acquisition. 🎓 Sales Development Programme — Multi-module curriculum for sales growth. 🎓 ISO 14001 — An Introduction to the Standard and EMAS — Environmental management fundamentals. 🎓 ISO 14001 — Environmental Management Systems Auditor — EMS auditing competence. 🎓 ISO 17025 — Internal Management Systems Auditing in Laboratories — Laboratory-quality auditing. 🎓 ISO 45001:2018 Internal Auditor — Occupational health and safety internal auditing. 🎓 ISO 45001:2018 IRCA Lead Auditor Training Course — Certified lead-auditor programme. 🎓 ISO 9001:2015 — An Introduction to the Standard — Quality-management system fundamentals. 🎓 ISO 9001:2015 — Internal Quality Auditor Training — QMS internal auditing skills. 🎓 ISO 9001:2015 — IRCA Registered Lead Auditor — Lead-auditor certification course. 🎓 LEAN Service Improvement — Waste reduction and process optimization. 🎓 OHSAS IRCA Lead Auditor Training Course — Legacy health-and-safety lead auditor. 🎓 Project Management Taster Session — Overview of tools and methodologies. 🎓 Risk Management — Creating a Risk Management System — Enterprise risk framework design. 🎓 Risk Management: An Introduction — Identifying, assessing and mitigating business risk. 🎓 Bespoke Management Development Programme — Customized leadership curriculum for specific organizations. 🎓 Coaching Skills ILM Award — Two Day Programme — Short ILM coaching qualification. 🎓 Delivering Appraisals in a Virtual World — Online performance-review facilitation. 🎓 DSEA Regulations (DSEAR) 2002 — Awareness session — Dangerous substances and explosive atmospheres. 🎓 Effective Communication Skills — General business communication and clarity training. 🎓 Essential Copywriting Principles — Writing for marketing and advertising contexts. 🎓 Facilitating in a Virtual World — Online workshop and meeting leadership. 🎓 Graduate Development Programme — Early-career professional and workplace skills. 🎓 Intermediate Sales Level — Mid-tier sales technique and account development. 🎓 Introduction to the Data Protection Act & GDPR Combined — Integrated data-protection law overview. 🎓 IOSH Temporary Works Coordinator — IOSH-accredited construction coordination. 🎓 ISO 9001-14001 Integrated Management Systems Internal Auditor — Combined QMS and EMS auditing. 🎓 MANAGING DIGNITY & EQUALITY IN THE WORKPLACE — WORKSHOP — Inclusion and equity awareness. 🎓 Managing the Remote Workforce — Distributed-team leadership and productivity. 🎓 Microsoft Excel — Level 2 — Intermediate workbook and formula development. 🎓 Mind Mapping — Visual thinking, planning and information organization. 🎓 Presentation, Communication and Negotiation Skills: A Bespoke Programme — Tailored blended skills workshop. 🎓 Project Management for Directors — Strategic project oversight for senior executives. 🎓 The Zoom Host — Virtual platform management and online etiquette. 🎓 Train the Trainer: Small Group Training Skills — Compact facilitator certification. 🎓 Virtual Facilitation Workshop — Engaging remote participants and managing online energy. Specialties 🎯 Leadership and Management Development 🎯 Business Skills and Behavioural Competencies 🎯 Coaching and Mentoring 🎯 Project Management 🎯 Sales and Marketing Skills 🎯 IT and Microsoft Office Applications 🎯 Health and Safety Compliance 🎯 Management Systems and ISO Auditing 🎯 Human Resource Management 🎯 Business Resilience and Security 🎯 First Aid and Emergency Response 🎯 Virtual and Digital Learning Delivery Methods & Approach MacMillan Training Partnership employs a partnership-led consulting model delivered by expert associate trainers matched precisely to each brief. Sessions are highly practical, using relatable workplace examples, discussion, exercises and interaction to ensure immediate applicability. Delivery formats include open courses, tailored in-house sessions, virtual classrooms, e-learning modules, distance learning and executive coaching. The three engagement tiers—Orca L&D, Learning+ and On-Demand—allow clients to choose between full outsourcing, a managed partnership or flexible ad-hoc delivery. Who It's For The provider serves busy professionals, team leaders, middle and senior managers, HR practitioners, sales teams, project managers, health and safety officers, compliance auditors, administrative staff, PAs and EAs, graduates, and construction professionals. Programmes cater to individuals seeking open-course professional development as well as organizations requiring bespoke in-house training, outsourced L&D support or digital learning integration across the UK and Ireland. Facilities & Practical Info Training is delivered nationwide via live open events, in-house delivery at client premises, virtual classrooms, e-learning and distance learning. An Early Bird scheme offers discounts up to £100 for online bookings made more than eight weeks ahead on one- and two-day courses. Multiple contact channels are available including telephone, email, live chat and social media. Location Address: formation works, Hawthorn Business Park, 1 Falcon Road, Belfast, BT12 6SJ, United Kingdom Hours: See website for schedule The "+" ✅ Three-tier partnership model (Orca L&D, Learning+, On-Demand) for flexible engagement depth. ✅ Over 1,583 independent reviews averaging 4.6/5 on Coursecheck, reflecting consistent quality. ✅ Early Bird discount scheme saving up to £100 on short courses booked well in advance. ✅ ILM and IRCA accredited programmes alongside IOSH health and safety qualifications. ✅ Comprehensive catalogue of 163+ courses across seven subject areas with both open and in-house options.