EraCoach

Terms for Coaches

Last updated: May 2, 2026

1. Purpose

These terms govern the relationship between EraCoach (hereinafter « the Platform ») and any coaching professional who registers to offer their services to the Platform's users (hereinafter « the Coach »).

2. Coach status

The Coach acts as an independent professional. No relationship of subordination is established with EraCoach. The Coach is responsible for their tax return, their social contributions, and the compliance of their activity with local regulations (self-employed status, liberal profession, company, etc.).

3. Platform commission

The Platform charges a commission of 9.95% excl. tax on the gross amount of each session invoiced through EraCoach. This commission is calculated and charged automatically at the time of the coachee's payment. The Coach receives the net amount (gross amount − commission) into their bank account via Stripe Connect.

The commission rate is subject to change; any modification will be notified at least 30 days before it takes effect.

4. Payment and transfers

  • The coachee pays EraCoach by bank card at the time of booking (secure Stripe payment).
  • After the payment is captured, Stripe automatically transfers the Coach's share (net amount) to the Coach's Stripe Connect account.
  • The actual transfer time to the Coach's personal bank account depends on the country and Stripe configuration (generally 2 to 7 business days).
  • In the event of cancellation by the coachee within the 24h preceding the session, or refusal of the request by the Coach, the payment is fully refunded to the coachee and the Coach's share is reclaimed from the Coach's account (Stripe reverse_transfer mechanism).

5. Coach obligations

  • Keep an accurate, complete and professional profile up to date.
  • Not solicit coachees met through the Platform outside of EraCoach (non-disintermediation clause, 12 months after the last session).
  • Honor confirmed sessions except in cases of force majeure.
  • Comply with the professional code of ethics applicable to coaching.
  • Complete the Stripe identity verification (KYC) procedure before being able to receive payments.

6. Cancellation and refusal

The Coach may decline a request within the 48h following its receipt. Beyond that, the request is deemed tacitly accepted. Any late refusal or cancellation of an already confirmed session without a valid reason may result in a sanction (warning, temporary suspension, or even account closure).

7. Reviews and ratings

Coachees can leave a review after each session. The Coach may respond publicly to each review. The Platform reserves the right to moderate reviews and responses that breach the community guidelines.

8. Personal data

EraCoach processes the Coach's data in accordance with the GDPR. See the privacy policy for details.

9. Termination

The Coach may terminate their account at any time from their profile. The Platform may suspend or terminate a Coach's account in the event of a serious breach of these terms, after formal notice that remains without effect for 7 days.

10. Applicable law

These terms are governed by French law. Any dispute will fall under the exclusive jurisdiction of the courts of Paris.