Terms for Coaches

1. Purpose

These terms govern the relationship between Agile Smart, publisher of the EraCoach platform (“the Platform”), and any coaching professional who registers to offer their services (“the Coach”).

They supplement the terms of service, which apply to all users. Where they conflict on a point specific to Coaches, these terms prevail.

2. The Coach’s status: independent

The Coach acts as an independent professional. These terms create no employment contract, no relationship of subordination, no partnership, no franchise and no commercial agency. They do, however, establish the collection and invoicing mandate defined in article 7, strictly limited to its purpose.

• The Coach freely sets their rates, availability, method and clientele.
• The Platform gives no direction as to the content of their services and exercises no hierarchical control.
• The Coach alone bears their tax, social security and filing obligations, in the country where they practise, whatever their legal form.
• The Coach complies with their profession’s code of ethics and with the rules applicable to their activity, including any licensing requirement.

3. Registration, verification and going live

1. The Coach creates an account and completes their profile: description, specialisms, certifications and supporting documents, experience, rate, languages, city.
2. The Platform carries out a documentary check. It may request further documents, or decline a registration that does not meet its criteria, without having to give reasons beyond identifying the criterion not met.
3. The profile goes live only after validation. The Coach may withdraw it from public display at any time from their account.
4. Before receiving payments, the Coach completes the identity verification (KYC) required by Stripe. Without it, funds remain held.

The Coach warrants the accuracy and currency of the information and documents provided. An expired or withdrawn certification must be reported without delay.

4. The Coach’s obligations

• Keep an accurate, complete and up-to-date profile.
• Answer booking requests within 48 hours; after that, the request is deemed accepted.
• Honour confirmed sessions, save for force majeure, and warn the client as soon as possible if prevented.
• Keep everything exchanged in a session confidential, without time limit.
• Make no promise of results, and claim no titles, qualifications or affiliations they do not hold.
• Not offer, under the guise of coaching, acts belonging to a regulated profession they are not authorised to practise.
• Comply with the community guidelines.

5. Non-circumvention

The Coach undertakes not to bypass the Platform with clients it introduced: not to offer or accept payment outside it, and not to steer them to another booking channel, for 12 months from the last session held through the Platform.

Established circumvention may lead to account suspension and recovery of the avoided commission.

6. Platform commission

The commission charged by the Platform is currently 9.95% of the amount of each session booked and paid through the Platform. It does not apply to any session you obtain by your own means. It is calculated and withheld automatically when the client pays; the Coach receives the net amount.

Clients you invite yourself: 4.95%. Where a session is booked by a client whom the Coach personally invited from their area (personal invitation link or programme link), the commission is reduced to 4.95%. The Platform did not bring in that client: it charges only for the tool (booking, collection, calendar, video, follow-up). This rate applies to bookings created from 29 September 2026; it does not apply to a person who arrived through the Coach’s public profile, even if they later become a regular client.

The commission pays for matchmaking, hosting the profile, booking, secure collection, support and promotion of the Platform. The price shown to the client is the price set by the Coach: commission is not added on top.

This rate may change. Any change is notified by email at least sixty days before it takes effect, and never applies to a booking already confirmed: a session booked before the effective date remains charged at the rate in force at the time of booking.

No commitment. Registration is free and there is no subscription. There is no exclusivity, no minimum term and no exit fee. You may withdraw your profile from the Platform at any time, and you keep the page, the article and the visuals produced for you, unconditionally.

Taxes. Taxes applicable to the commission are applied where the law requires and appear on the commission statement, together with the publisher’s registration numbers. Taxes due on the Coach’s own service are the Coach’s responsibility alone.

7. Collection and payouts

1. The client pays for the session at booking, by card, via Stripe.
2. Funds are held until the session takes place: they are neither earned by nor available to the Coach before then.
3. After the session, the Coach’s share is transferred to their Stripe Connect account.
4. The actual transfer to their bank account depends on their country and Stripe settings: usually 2 to 7 business days.

Collection and invoicing mandate. The Coach mandates the Platform to collect, in the Coach’s name and on the Coach’s behalf, the price of the sessions the Coach sells, and to issue in the Coach’s name the receipt given to the client. This mandate covers collection only: the Platform is not a party to the service contract, which is concluded directly between the Coach and the client. The Coach remains solely responsible for the service, for their tax and reporting obligations, and for any invoicing incumbent upon them. The mandate may be revoked at any time for the future, by switching to direct collection from the payouts area; it may not be revoked for sessions already booked.

Prepaid packages. The Coach may offer a programme as a prepaid package. The Coach sets its price, which may not exceed the price of the same sessions sold individually, nor be more than 30% below it. By activating this option, the Coach accepts the following rules, which protect the client: (1) the Platform collects the package and holds the funds; (2) the Coach’s share of each session is transferred to the Coach after the session has been held and closed, session by session; (3) unused sessions are refunded to the client pro rata to the price paid: within the 14-day statutory withdrawal period, at any time on simple request, automatically if the Coach ends the programme or ceases to be available, and automatically when the package expires, 12 months after payment; (4) a session cancelled by the client more than 24 hours in advance is credited back to the package, while a session cancelled less than 24 hours in advance or missed without cancellation is used up. No amount corresponding to a session that was not held is paid to the Coach.

Clawback. Where a cancellation gives rise to a refund, or a refund is decided after a dispute is reviewed, the share already transferred to the Coach is taken back from their Stripe account. If the balance is insufficient, the amount is withheld from subsequent payouts.

Unpaid amounts and chargebacks. Where a payment is charged back for reasons attributable to the service, the disputed amount and associated fees are borne by the Coach.

8. Declining, cancellation and no-shows

• Declining a request: possible within 48 hours of receiving it; the client is refunded in full.
• Cancelling a confirmed session: the client is refunded in full. Late or repeated cancellations without good reason may result in a warning, reduced visibility, or suspension.
• Client no-show without cancelling: the session is payable and the Coach is paid as normal.
• Coach no-show: the client is refunded in full and the Coach receives nothing.

Case-by-case detail is set out in the cancellation and refund policy.

9. Reviews and ratings

Only clients who actually attended a session may leave a review. The Coach may reply publicly, once per review.

We do not remove a review because it is negative. We remove reviews that breach the guidelines, are off topic, are manifestly false, or were left by someone who had no session. The Coach may report a review they consider improper; the re-examination is carried out by a person.

Soliciting a review in exchange for a discount or benefit, or arranging fake reviews, leads to removal of the reviews concerned and may result in account closure.

10. Promotional material and use of your image

The Platform may produce promotional material featuring verified Coaches: a “certified member” card, an introductory article, posts on the Platform’s social accounts. That material is built solely from what the Coach has themselves published on their profile.

1. The material is submitted to the Coach before publication, from their personal area.
2. Absent an objection within 7 days, it may be published.
3. The Coach may refuse at any time, before or after publication, and ask for removal: removal is carried out without delay and needs no justification.

The licence granted to the Platform is limited to promoting the Coach and the Platform, for the duration of their registration. It ends when the account is closed, subject to the time needed to withdraw content already published on third-party services.

11. Personal data

The Platform’s processing of the Coach’s data is described in the privacy policy.

Data the Coach records about their clients. The coach area makes it possible to record information about the Coach’s clients: client record (name, contact details, tags), private notes, log of coaching hours, and answers to welcome questions written by the Coach. For this data, the Coach is the controller: the Coach decides what to record and why. The Platform acts as the Coach’s processor within the meaning of Article 28 GDPR and Law 25: it hosts the data on the Coach’s behalf, without exploiting it for its own purposes.

The Platform’s commitments as processor. The Platform:

• processes this data only to provide the coach area to the Coach, in accordance with the Coach’s instructions, which result from the way the Coach uses the features;
• does not read it, does not use it for any purpose of its own (no prospecting, no named statistics, no artificial intelligence training), and does not sell or transfer it;
• grants access to it only to persons who need it for the maintenance or security of the service, who are bound by confidentiality, and only where strictly necessary;
• protects it with the measures described in §10 of the privacy policy: restricted server access, no possibility of reading it from another user’s browser, backups;
• uses only the processors listed in §6 of the privacy policy, and informs the Coach of any change to that list;
• helps the Coach respond to a person exercising their rights (access, rectification, deletion), and forwards to the Coach without delay any request it receives directly;
• notifies the Coach of any data breach affecting them as soon as possible;
• deletes this data at the Coach’s request, when the Coach’s account is closed, and no later than 3 years after the last activity between the Coach and the client concerned; the hours log then keeps the hours but erases the client’s identity;
• makes available to the Coach the information needed to demonstrate compliance with these obligations.

Obligations of the Coach. The Coach records only what is useful for the coaching. The Coach avoids health data and other sensitive data, except where it is necessary for the coaching and the person has consented. The Coach informs their clients of how their data is used; when the Coach invites a client from their area, the invitation email helps with this by linking to the privacy policy. Welcome questions are written by the Coach alone and presented as coming from the Coach: the Platform suggests none.

Anything the Coach keeps outside the Platform (paper notes, recordings, files) is their sole responsibility, including informing the individuals concerned and securing that data.

The Coach must not use contact details obtained through the Platform for unsolicited prospecting.

12. Suspension and termination

• By the Coach: they may withdraw their profile from public display at any time, and request account closure in writing. Sessions already booked are either honoured or refunded to the client.
• By the Platform: where there is a breach, the measure is graduated (warning, reduced visibility, suspension, closure) and follows the procedure in §13 of the terms of service.
• Serious breach (fraud, false certification, conduct endangering a client): immediate suspension, with notice given immediately afterwards.
• Effects: amounts due for sessions actually held remain payable to the Coach, less refunds and commission.

13. Changes to these terms

Any substantive change is notified to the Coach at least sixty days before it takes effect. A Coach who does not accept it may close their account before that date, free of charge. Bookings in progress remain governed by the version applicable on the day of booking.

14. Governing law and jurisdiction

These terms are governed by the laws of Quebec. Any dispute falls to the courts of the judicial district of Montréal (Quebec, Canada). As the Coach acts in a professional capacity, the consumer reservation in the terms of service does not apply to them.

Before taking any action, the Coach is invited to write to us at [email protected]: we answer substantively within 30 days.