Let's talk about what you need
The EraCoach team is here to help you: user support, matching with a coach, press inquiries, corporate partnerships, legal questions. All your requests go through our secure form: a single entry point, with a human team behind it.
Our commitments
Reply within 24 business hours
Monday to Friday, excluding public holidays. Most messages get a first reply the same day.
Guaranteed confidentiality
Your messages are never used for marketing purposes. European hosting, full GDPR compliance.
A human team
No generic automated replies. Every message is read and handled by a member of our team.
What are you writing to us about?
Select the category that matches your request in the form so it goes straight to the right team and is handled as a priority.
User support
Having a problem with your account, a payment, a booking or a review? Our support team handles your request as a priority.
- Forgotten password, login issue
- Question about a payment or a refund
- Dispute with a coach or a client
- A bug or a feature that isn't working
Become a coach
Are you a certified professional coach? Sign up directly through our guided flow, or get in touch if you need personalized onboarding.
- Personalized onboarding for a coaching practice
- Question about commission and payouts
- Migrating from another platform
- Profile validation criteria
Press & media
Journalists, media, bloggers: find our visuals, key figures and request an interview with our team or an EraCoach coach.
- Interview request with our team
- HD visuals and EraCoach logo
- Market statistics and key figures
- Testimonials from coaches and coachees
Partnerships & businesses
Do you represent a company, a school, a works council or an institution? Let's talk about partnerships and group coaching.
- Coaching for employees (works council, HR)
- Transition / outplacement program
- Continuing education in a school or university
- Affiliation and audience partnerships
Legal & GDPR
A request to access, port or delete your personal data, or any legal question about using the platform.
- Exercise your right of access or erasure (GDPR)
- Question about our Terms or our privacy policy
- Report inappropriate content
- Request from the authorities
Another question
Your request doesn't fit any of the categories above? No worries, write to us and we'll route your message to the right person.
- General question about coaching
- Feature suggestion
- Spontaneous application to join our team
Frequently asked questions
The answer to your question may already be here.
Why can't I call you by phone?
To ensure the traceability of every request and provide a complete, documented reply, we favor writing. It also lets us handle activity peaks without keeping you waiting on the line. If your request requires a call, we'll offer you a personalized time slot after your message.
My coach isn't replying, what should I do?
The EraCoach messaging is the preferred place to talk with your coach. If you've been waiting for a reply for more than 48 business hours, write to us via the form below (category « User support ») and we'll step in.
How do I cancel or change a session?
Log in to your account, go to « My appointments » and use the cancel button. If the refund window (24h) has passed, write to us so we can review your situation.
How do I exercise my GDPR rights?
Use the form below with the « Legal & GDPR » category, specifying the nature of your request (access, portability, erasure). We handle all GDPR requests within 30 days in accordance with the regulation.
You'll find more answers in our full FAQ.
Send us a message
All fields are required. Reply within 24 business hours.
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