Terms of Service | EraCoach

The essentials, in four points

EraCoach connects people; it does not coach. The coach is an independent professional, solely responsible for their service. You pay through the platform, never directly. And if you are a consumer in the European Union, the protections of your country of residence still apply to you.

1. Purpose and acceptance

These terms govern access to and use of the EraCoach platform at https://eracoach.com, published by Agile Smart (see the legal notice).

Creating an account, booking a session or simply using the service constitutes unreserved acceptance of these terms. If you do not accept them, do not use the platform.

Additional terms supplement this document: the coach terms, the cancellation and refund policy, the community guidelines and the privacy policy. Where they conflict, the more specific provision prevails.

2. Definitions

Platform: The eracoach.com website and all of its features.
Coach: An independent professional who offers coaching sessions through the Platform.
Client: A person who books a session with a Coach, for themselves or on behalf of their organisation.
Session: A coaching service booked and paid for through the Platform.
Consumer: A natural person acting for purposes outside their trade or profession.

3. Our role: an intermediary, not a coaching provider

EraCoach provides matching, booking and payment services. EraCoach does not deliver any coaching.

The service contract is concluded between the Client and the Coach. The Platform is not a party to it, except for collecting payment.
Coaches are independent professionals. No relationship of employment, subordination, agency or franchise links them to the Platform. They set their own rates, availability and method.
The Platform guarantees no outcome, no availability of any particular Coach, and no compatibility between a Coach and a Client.

Coaching is not care

Coaching is not a medical act, psychotherapy, or legal, accounting or financial advice. It replaces none of them. In case of distress or emergency, contact your country’s emergency services or a healthcare professional.

4. Registration and account

Minimum age: the Platform is reserved for people aged 18 or over. An account created by a minor will be closed.
Accuracy: you warrant that the information you provide is accurate and undertake to keep it up to date.
One account per person: creating multiple accounts to circumvent a suspension, inflate a rating or multiply discovery sessions is prohibited.
Confidentiality: you are responsible for keeping your credentials confidential and for all activity carried out from your account. Tell us immediately about any unauthorised access.
Free of charge: creating an account is free, for Coaches and Clients alike.

5. Coach verification: what we check, what we do not guarantee

Before a Coach profile goes live, we carry out a documentary check: identity, declared certifications and supporting documents, consistency of background and experience, profile completeness.

That check concerns the documents presented at a given moment. It is not an accreditation, a guarantee of competence, or an endorsement of the quality of any coaching. The Coach remains solely responsible for the validity of their credentials and for keeping their qualifications current.

A Coach found to have presented false or expired information has their profile removed, without prejudice to any legal action.

6. Booking a session

You choose a Coach, a slot and a session format, then send a booking request.
The Coach has 48 hours to accept or decline. Without a reply within that period, the request is deemed accepted.
Payment is taken at booking; funds are released to the Coach only after the session.
If the Coach declines, the full amount is automatically returned to you.

Times. Slots are expressed in the Coach’s time zone and converted for display in yours. The Coach’s local time prevails.

Discovery session. Where a Coach offers one, it is free, without obligation, and limited to one per Coach per Client.

Programmes and prepaid packages. A Coach may offer you a programme of several sessions. It is paid either session by session or, if the Coach offers it, as a prepaid package. In the latter case, the Platform holds the funds and pays the Coach their share of a session only once that session has been held. The package is valid for 12 months from payment. Unused sessions are refunded to you pro rata to the price paid, in the cases described in §10 of the refund policy.

7. Prices, commission and taxes

The price is set by the Coach, in the currency they chose. That amount, in that currency, is what you are charged.
Indicative conversion: where your country uses another currency, an approximate amount is shown for information, preceded by “≈”. It is not a firm price: your bank’s rate may differ.
Commission: EraCoach charges a commission on each session paid through the Platform. Its rate and terms are set out in the coach terms. The price shown to the Client is the total price: commission is not added on top.
Taxes: applicable taxes (GST, QST or local tax) are applied where the law requires and appear on your receipt, together with the publisher’s registration numbers. Each Coach remains solely responsible for taxes due on their own service and for their own filing obligations.
Receipts: a receipt is available from your account after each payment.

8. Payment

Payments are processed by Stripe. No card data passes through or is stored on our servers.

All payments must be made through the Platform. Offering or accepting payment outside it (direct transfer, cash, another platform) deprives you of payment protection, of mediation in the event of a dispute, and of refunds. It breaches these terms and leads to account suspension.

9. Cancellation, no-shows and refunds

Full details are in the cancellation and refund policy, which forms part of these terms. In summary:

Situation	Consequence
Client cancels more than 24 h before the session	Automatic full refund
Client cancels less than 24 h before the session	No automatic refund; considered case by case on a reasoned request
Coach declines or cancels	Automatic full refund
Client does not attend without cancelling	Session is payable, no refund
Established failure by the Coach (absence, service plainly not as described)	Full or partial refund after review, on a request made within 7 days of the session

10. Right of withdrawal (European Union consumers)

If you are a consumer resident in the European Union, you generally have 14 days to withdraw from a distance contract, without giving reasons and without penalty.

Sessions scheduled within 14 days

By booking a session due to take place before that period expires, you expressly request that performance begin immediately and acknowledge that your right of withdrawal will be lost once the session has been fully performed. Until the session has taken place, the right of withdrawal remains intact.

To exercise it, simply tell us by an unambiguous statement, at [email protected]. Reimbursement is made within 14 days of receiving your request, using the same payment method.

This section does not apply to businesses, nor to sessions already fully performed with your express agreement.

11. Your undertakings

Coaches and Clients undertake to behave professionally, as detailed in the community guidelines. In particular, you must not:

publish unlawful, defamatory, hateful, discriminatory or harassing content;
impersonate a third party or their qualifications;
post a review that is untruthful, paid for, or obtained in exchange for a benefit;
seek payment outside the Platform or divert a user to another service;
scrape site content automatically, circumvent technical protection measures, or disrupt the service;
use the Platform for unsolicited commercial prospecting.

12. User-published content

You remain the owner of the content you publish: description, photographs, reviews, replies. You grant us, for the duration of its publication and for the purposes of the service only, a non-exclusive, royalty-free, worldwide licence to host, display, technically adapt and index it on the Platform and in our communications about the service.

You warrant that you hold the necessary rights in what you publish, in particular in photographs featuring other people.

Reviews. Only Clients who actually attended a session may leave a review, which is what makes it authentic. A review must be factual and about the service. The Coach may reply publicly. We do not remove a review because it is negative; we remove reviews that breach the guidelines, are off topic, or are manifestly false.

13. Moderation, suspension and appeal

Where there is a breach, the measure taken is proportionate: warning, content removal, temporary restriction, suspension, then account closure.

Notice: you are told what measure was taken, why, and on what facts, unless the law forbids it or an investigation is under way.
Response: you have 14 days to make representations to our team.
Review: the measure is reviewed by a person, and lifted where your representations justify it.
Urgency: where there is a serious and immediate risk to a user (threats, established fraud, manifestly unlawful content), the measure may be applied without prior notice, with notification following immediately.

Amounts corresponding to sessions already paid for and not yet held are refunded to the Client where the suspension prevents them taking place.

14. Liability

What the Coach answers for. The Coach is solely responsible for their service, its content, its compliance with the professional rules of their occupation, their tax and social security obligations, and the consequences of their coaching.

What EraCoach answers for. We owe a duty of care as to the availability and security of the Platform, the correct routing of payments, and the handling of reports. We are not answerable for Coaches’ services, for the outcomes expected from coaching, for disputes between users, or for interruptions attributable to a third party or to force majeure.

Cap. To the extent permitted by law, and save for gross negligence or wilful misconduct, our liability in any dispute is limited to the amounts you paid through the Platform in the preceding twelve months. This limitation does not apply to personal injury, nor where the law forbids it, in particular towards Quebec and European consumers.

Insurance. The Platform strongly recommends that every Coach hold professional liability insurance. It does not require it and does not verify it: do not assume that a Coach has cover.

15. The Platform’s intellectual property

The EraCoach trade mark, the domain name, the visual identity, editorial texts, guides and Platform code are protected. Nothing in these terms grants you any right in those elements, beyond the right to use the service in accordance with these terms.

16. Personal data

The processing of your data is described in the privacy policy and the cookie policy.

One clarification between professionals: where a Coach keeps notes or recordings outside the Platform, they are the controller of that data and must ensure their own compliance.

17. Term, account closure and termination

By you: you may delete your account at any time from your settings. Deletion takes effect after 7 days, during which you can undo it. You can also write to us at [email protected]. The request is handled within 30 days. Sessions already booked and paid for are either honoured or refunded.
By us: we may terminate your access for serious or repeated breach, following the procedure in §13, or if the service is discontinued, on 30 days’ notice.
Effects: closure ends access to the account. Obligations that by their nature survive the contract (liability, intellectual property, statutory retention of accounting records) remain.

18. Changes to these terms

We may amend these terms to reflect changes to the service or to the law. Any substantive change is notified to you by email at least 30 days before it takes effect.

If you do not accept the new version, you may close your account before that date, free of charge. Continuing to use the service after it takes effect constitutes acceptance. Bookings in progress remain governed by the version applicable on the day of booking.

19. Complaints and dispute resolution

Start by writing to us. The great majority of disputes are settled by an exchange. Send your complaint to [email protected], setting out the facts and what you are asking for. We acknowledge receipt within 24 business hours and answer substantively within 30 days.

Quebec consumers: you may contact the Office de la protection du consommateur. Nothing in these terms deprives you of the right to go to the Quebec courts.

European Union consumers: you keep the right to bring proceedings in the courts of your place of residence, and to use the consumer mediation schemes available in your country.

Nothing in these terms imposes mandatory arbitration or prevents you from going to court.

20. Governing law and jurisdiction

These terms are governed by the laws of Quebec and the laws of Canada applicable therein. Any dispute falls to the courts of the judicial district of Montréal (Quebec, Canada).

Reservation in favour of consumers

If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence, and you keep the right to bring proceedings before that country’s courts.

21. Miscellaneous

Severability: if a clause is held invalid, the others remain in force.
No waiver: failing to act on a breach is not a waiver of the right to act on it later.
Assignment: you may not assign your rights under these terms without our written agreement. We may assign ours as part of a reorganisation or transfer of business, on prior notice to you.
Language: the French version prevails. The English and Spanish versions are provided for your convenience.