Coach help centre
Four subjects come up in almost every message you send us. You will often find the answer here faster than by writing, and if not, we are reachable just below.
The four recurring subjects
Ordered by how often they actually come up.
My calendar and Calendly
Connect Google Calendar, Outlook or the Mac calendar, and stop double bookings with your Calendly.
My availability
Why your page may show “no availability”, how to open slots, and how to pause bookings without unpublishing your profile.
My rate and my payouts
What the client is charged, the commission taken from inside that amount, and when the money reaches your account.
Getting my profile approved
What we check, what is still missing, and from when your public address starts answering.
Reach us
If your question isn’t covered above, write to us. Describe the situation using your account’s email address: that is what lets us find your profile without making you repeat yourself.
There is no separate priority queue: messages from coaches follow the same path as everyone else’s, handled in order of arrival.