Community Guidelines

Coaching requires trust: it involves talking about doubts, failures and ambitions. These guidelines describe the framework that makes that trust possible. They apply to everyone: coaches and clients alike.

1. Mutual respect

No form of discrimination, harassment or hate speech is tolerated, whether based on origin, gender, sexual orientation, religion, age, health, disability or social situation.

Disagreement is legitimate; aggression is not. Punctuality, courtesy and clarity are expected on both sides.

2. Confidentiality

Every coach is bound to secrecy about what is said in a session, without time limit. No session content may be shared, quoted or published without the explicit agreement of the person concerned, including in anonymised form, where they remain identifiable.

The requirement runs both ways: do not circulate your coach’s exchanges, documents or methods without their agreement.

3. Honesty

Coaches: no title, qualification or affiliation you do not hold; no promise of results; no advertised specialism you do not practise.
Clients: reviews based on a real experience, factual, and written by the person who attended the session.
Everyone: no fake accounts, no impersonation, no review bought, exchanged or obtained in return for a benefit.

4. What has no place here

Unlawful, violent or sexual content, or content inciting hatred, discrimination or suicide.
Harassment, threats, intimidation, disclosure of someone else’s personal data.
Impersonation of a person or a qualification, including protected titles.
Spam, unwanted commercial solicitation, advertising for a competing service.
Offering to settle payment outside the Platform, or trying to divert a user to another channel.
Services belonging to a regulated profession the person is not authorised to practise: care, psychotherapy, legal or financial advice presented as coaching.
Automated scraping of site content, circumvention of technical protections, disruption of the service.

5. Financial safety

All payments go through the Platform. An offer to settle outside it (direct transfer, cash, another service) deprives you of payment protection and refunds: it is a warning sign, and it can be reported.

Never give your banking details to another user. We will never ask for them by message.

6. Who this is for, and situations of distress

The Platform is reserved for people aged 18 or over.

Coaching is not care

Coaching is not psychotherapy, a medical act, or emergency help. If you are in psychological distress, having suicidal thoughts, or in immediate danger, contact your country’s emergency services or a healthcare professional. A coach who perceives such a situation must stop the session and direct the person to a competent professional.

7. Reporting

Use the “Report” button on any profile, or write to [email protected]. State the page concerned, what happened and, if possible, the date.

Every report is reviewed within 24 business hours. A report made in good faith exposes its author to no sanction, even if it turns out to be unfounded. Manifestly abusive reports, or reports repeated purely to cause harm, can themselves be sanctioned.

8. Sanctions and appeals

These guidelines form part of the [terms of service](/terms-of-service). A breach is therefore a breach of contract, and can be sanctioned.

Measures are graduated according to seriousness: warning, content removal, temporary restriction, suspension, account closure.

You are told what measure was taken, why, and on what facts.
You can respond within 14 days.
A person reviews your case and lifts the measure where your representations justify it.
Where there is immediate danger (threats, fraud, manifestly unlawful content), the measure applies without prior notice, with notification following immediately.

The full procedure is set out in §13 of the terms of service.