Sandra Lippolis DuranVerified coach

After 18 years in international environments, I’ve come to realise one universal truth: no matter the industry, the turnover, whether it’s a small SME or a massive multinational, the biggest bottleneck is always the same > The human element. We spend so much time optimising processes, KPIs, staring at spreadsheets. However, behind the scene, professionals find themselves managing personalities and egos, personal challenges and a mountain of emotions. Everything that doesn't show on a report. That’s where things stall... And that’s where I come in 🙋🏻‍♀️ My approach? Make it simple. Bringing the focus back to the quality of relationships, emotional intelligence and psychological safety. Not because it’s "nice to have", but because people that actually know how to listen and try to understand each other and are willing to collaborate are the real engine behind performance and ROI. I don’t deal in over-complicated theories. I help professionals and organisations through blend learning (individual sessions and/or group sessions) shift from judgment to observation, reduce tensions and rebuild trust. Deep listening, clarity, real palpable impact. I work in French, English and Spanish! Shall we chat?