Payments and payouts
Everything you need to know about collecting session fees, setting up your payout account and getting the money to your bank account.
Set up your payouts in 4 steps
For coaches. It takes 5 to 10 minutes, once.
- 01
Open your coach area
Sign in to EraCoach, open your account menu and select “My earnings”.
- 02
Start the setup
Click “Set up my payout account”. EraCoach creates your Stripe account for you, pre-filled with your profile details.
- 03
Complete the Stripe form
Identity, a photo of your ID, your bank details and your professional status. The form is hosted by Stripe, not by EraCoach.
- 04
You are live
As soon as your status turns “Active”, your fees are transferred automatically to your bank account after each paid session.
Coach questions
- No. EraCoach opens your payout account for you, in one click, from the “My earnings” page of your coach area. You are then taken to a form hosted by our payment provider, pre-filled with your profile details. An account you opened on your own would not be linked to EraCoach: simply leave it aside, it is of no use here.
- That question isn’t aimed at you: our provider asks it of the marketplace operator, which is EraCoach. It is already configured on our side. You only need to answer the questions in the form that opens from “My earnings”: your identity, your status (self-employed, company…) and your IBAN.
- You choose, under “My earnings”. By default EraCoach collects for you: we absorb the banking fees, we handle disputes, and your share is paid out automatically after each paid session. If you would rather collect yourself, the money lands straight in your account without passing through us — in exchange, banking fees (around 3%) and disputes are on you. Either way your client pays on EraCoach at booking time and the commission is the same. This option unlocks once your payout account is active.
- That question is not aimed at you. It is asked of the company operating a marketplace, which is EraCoach, and we have already answered it. If you see it, you are creating a standalone Stripe account on stripe.com. Simply close that page and go through “My earnings” in your coach area instead: the EraCoach flow will never ask you this.
- 9.95% of every session paid through the platform. No signup fee, no subscription, no fixed cost: if you earn nothing, you pay nothing. Example: on a session billed at 200, the commission is 20 and you receive 180. It covers Stripe processing fees, support, hosting, your visibility and all built-in tools.
- The client pays at booking time. Your share is then transferred automatically to your bank account on a daily payout schedule at Stripe. Allow 2 to 7 days of bank processing depending on your country. The very first payout can take a few extra days while Stripe finalises the verification of your account.
- Supported currencies are: EUR, CAD, USD, CHF, GBP. You pick yours in your profile, and Stripe pays out to your bank account in that account's currency.
- Yes, and you lose nothing. The money is collected as usual and set aside for you. It is transferred automatically as soon as your payout account becomes active. The pending amount is shown at the top of your “My earnings” page.
- A valid ID (passport or identity card), your bank details, your date of birth, your address and your professional status (self-employed, company, and so on). This identity check, known as KYC, is a legal anti-money-laundering requirement imposed on every payment institution. It is not an EraCoach-specific demand.
- No. Those are entered directly with Stripe, a regulated payment institution. EraCoach only receives your account status: verified or not, able to receive transfers or not.
- From “My earnings”, the “Open my Stripe dashboard” button gives you access to your own Stripe area: bank details, payout history and supporting documents.
- A cancellation more than 24 hours before the session triggers an automatic full refund. Within that window, the cancellation is recorded but the refund is not automatic: it is handled case by case by support.
- On the “My earnings” page, fill in your legal name, country and VAT number if you have one. This is used to issue the EraCoach commission invoice under the correct VAT regime for your country.
Client questions
- At booking time. The slot is only reserved once payment is confirmed, which guarantees nobody else takes it in the meantime.
- Yes, in full and automatically, if you cancel more than 24 hours before the session starts, from the “My appointments” page. Within that window, contact support: the request is reviewed case by case.
- No. Payment is handled end to end by Stripe. EraCoach stores neither your card number nor your banking credentials.
Question not answered here?
Write to us, our team replies within 24 business hours.