Skills d.o.o- Obuke zaposlenih

Our Story Skills d.o.o. – Skills Training Center – was founded in 1996 by Dragan Djordjević, establishing the first dedicated HR and training company in Serbia. For nearly three decades, the organization has operated on the core belief that employee development is not a cost but a strategic investment in productivity, competitiveness, and sustainable business success. With over 400 corporate clients and more than 63,200 participants trained across all levels, Skills has grown entirely through client referrals without traditional advertising. The delivery team comprises 15 specialized trainers who are active practitioners in their domains, averaging 17 years of hands-on expertise. The mission is to inspire individuals, teams, and organizations to achieve top business results through innovative, high-quality interactive education, while the vision extends to raising awareness and improving communication and service on a global scale. Programs & Trainings 🎓 Leadership Skills Development – programs covering people management, strategic thinking, team motivation, decision-making, feedback delivery, effective meetings, and change management for current and aspiring leaders. 🎓 Sales Skills Development – practical training in sales techniques, negotiation tactics, persuasive communication, market analysis, segmentation strategies, and digital sales tools to drive revenue growth. 🎓 Customer Experience (CX) & Employee Experience (EX) – workshops on developing a guest-centric attitude, effective interpersonal communication, complaint handling, service personalization, loyalty programs, and Voice of Guest (VOG) feedback management. 🎓 Team Work & Collaboration – interactive courses fostering cohesion, cooperation, and interdepartmental communication, supported by indoor sessions and outdoor team-building activities. 🎓 Wellbeing & Peak Performance – resilience coaching, stress management, and employee wellbeing programs designed to sustain high performance and engagement under pressure. 🎓 AI Application in Business – a forward-looking 2026 program guiding companies from idea to implementation, focusing on practical AI deployment that delivers real organizational value. 🎓 Friends & Family Training Packages – flexible continuity packages that replace one-size-fits-all training by allowing employees to select courses according to their own development needs and pace. 🎓 Leadership Academy – a comprehensive multi-module academy developing next-generation leaders through strategic, operational, and people-management competencies. 🎓 Sales Academy – a structured curriculum refining professional sales and marketing capabilities for consistent revenue and market growth. 🎓 Customer Experience Academy – a dedicated academy for mastering end-to-end customer experience management, service design, and excellence standards. 🎓 Hospitality Management Training – covering operational efficiency, financial management, guest relations, sustainability practices, revenue optimization, and integration of current industry trends. 🎓 Hospitality Sales & Marketing Training – focused on sales tactics, negotiation, market segmentation, digital and social media marketing, up-selling, cross-selling, and CX strategies specific to hotels. 🎓 Hospitality Customer Service Training – interpersonal skills, complaint resolution, management of challenging situations, and techniques for creating memorable, personalized guest experiences. 🎓 Hospitality Leadership Training – people management, employee experience management, feedback and meeting skills, change management, resilience, stress and wellbeing, guest relations, advanced customer service, communication and diplomacy, loyalty and retention, special requests management, and VOG feedback systems. 🎓 Front Office Excellence – customer service standards, communication, reservation systems, problem-solving, complaint turnaround, and revenue-boosting up-selling and cross-selling for reception teams. 🎓 Housekeeping Training – hygiene and sanitation standards, detailed cleaning practices, time management, guest privacy and security protocols, linen management, and eco-friendly sustainability practices. 🎓 Food & Beverage Operations – service standardization, F&B manager roles, restaurant operations, culinary operations, procurement control, food safety, inventory management, kitchen equipment, cost control, and bar operations management. 🎓 Coaching Services – individual coaching for personal goals and development challenges; team coaching to improve collaboration, communication, and performance; resilience coaching; and post-training implementation support with assessment-based cycles, mid-process and final evaluations, and progress tracking. 🎓 Assessment & Consulting – diagnostic assessments, organizational consulting, and tailored training needs analysis to align employee development with concrete business strategy and results. Specialties 🎯 In-house corporate training and fully bespoke program design 🎯 Leadership and management development at all organizational levels 🎯 Sales force effectiveness, negotiation, and revenue optimization 🎯 Customer and employee experience transformation 🎯 Hospitality industry training spanning management, sales, F&B, front office, housekeeping, and bar 🎯 Team building and outdoor experiential learning 🎯 Practical AI integration and digital transformation for business 🎯 Resilience, wellbeing, and sustainable peak performance 🎯 Coaching and long-term behavioral change support Methods & Approach Skills employs a practice-oriented, experience-based methodology known as the "Skills learning experience," built on nearly 30 years of local and international market presence. Programs are delivered face-to-face in classroom settings where knowledge is generated through the exchange of real-world experiences among participants and specialized trainers. Every trainer is a practitioner in their specific field rather than a theoretical lecturer, ensuring immediate relevance to actual working situations. Content is fully customized to each client’s corporate culture, values, and business objectives, supported by innovative interactive tools including high-definition AV systems and Samsung tablets at the Experience Center. Delivery is available in both Serbian and English to serve multinational companies and foreign teams. Who It's For Young professionals at the beginning of their careers, first-time trainees, experienced managers in senior corporate positions, team leaders, sales professionals, customer service representatives, hospitality staff and management across front office, housekeeping, food and beverage, and bar operations, HR and L&D departments seeking tailored in-house solutions, multinational companies with international teams, and any organization committed to converting employee development into measurable competitive advantage. Facilities & Practical Info Training sessions are held at the Skills Experience Center equipped with flexible HD AV technology and interactive Samsung tablets, directly at client premises for in-house delivery, or at the Oxygen event club in Belgrade offering 150-seat capacity and outdoor facilities for team-building programs. All training is primarily conducted in person. The scheduling team works from the office on most weekdays, though certain days may be handled remotely; clients should confirm appointments by telephone before visiting. Location Address: Bulevar Mihajla Pupina 10z, lokal 36, Yu Biznis Centar, 11070 Novi Beograd, Serbia Hours: Weekdays 10:00–16:00; please call ahead to confirm presence as some days are worked remotely. The "+" ✅ Nearly 30 years of continuous market presence and proven track record since 1996. ✅ Average trainer rating of 4.9 out of 5 based on direct participant evaluations. ✅ 87% of clients acquired through referral, reflecting exceptional trust and satisfaction. ✅ Trainers are domain practitioners with an average of 17 years of relevant expertise, not theoretical lecturers. ✅ Fully tailored in-house programs adapted to corporate culture, values, and targeted business results. ✅ Deep hospitality sector specialization covering management, sales, F&B, front office, and housekeeping operations. ✅ Bilingual delivery capability in Serbian and English for multinational and foreign teams. ✅ Innovative "Friends & Family" training packages enabling continuous, self-paced employee development over time.